Taxiforsure — Driver cancelled the booking after confirming that he is on the way

Address:

New Delhi, Delhi

RAMESH KUMAR2 - [protected], hatchback DL-01-YD-2343 is the taxi details I got from taxiforsure for my booking id TFS-PPC[protected]. When i called driver he said he is on the way. timing for pickup was 7:45am and at 8 also he did not come to pick up place and he himself cancel the booking. when I called taxiforsure they said sorry and send another taxi but its wasted my 30 min precious time as I was getting late for my exam. TAXIFORSURE takes proper responsibility for their driver, how can driver himself cancel a booking after confirming he is on the way. if taxi waits for more than 10 min they starts charging to customer but when they themselves came late what should be the charges against them. who will take responsibility if I am not able to reach exam hall on time.