[Resolved] Taxiforsure — Overcharging and didn't respond to my query | |||
I had booked a taxi from TFS from Noida Sector-22 to Nizamuddin Railway Station on 13 August 2014. When I booked it online i got the confirmation message on my cell and I was told that fare details and driver details would be send before 30 mins. After that I got the call from driver and no fare details has been shared. Also they sent an EECO taxi and driver told me that meter is not working he showed me 0 reading on some other meter. He was aware of the route but told me that he don't know the way to N Railway Station and also misguided us. As per the fare details, Rs 225 should be charged for first 10 Kms and after that it is Rs 14/Km but he has charged 345 Rs from me apart from the toll taxes. I don't know why he has charged this much amount. I also send the query for the same to TFS but they didn't respond. I am very much disappointed with this. I booked this taxi first time from TFS but I think this was also the last time because I haven't seen anything that motivate me to do it next time. Also the taxi driver did not gave me the bill for the same. My order number is TFS-PP-C2599532 Was this information helpful? | |||
Complaint marked as Resolved
TaxiForSure customer support has been notified about the posted complaint. Verified Support Aug 21, 2014 TaxiForSure Customer Care's response We are really sorry to hear about your experience. We shall have the difference collected from the driver and refunded to you. Thank you for taking the time to bring this to our attention, and giving us an opportunity to solve this. Our team will reach out to you over the phone to address this and gather the refund details.
| |||
 2 Comments | |||
Comments
No taxi and wrong number of the driver given
Booked a taxi on 19th march at 11:15pm from airport. But the taxi didnt arrive. Got a msg from TFS about driver details but they were false. Please say no taxi available if you dont have one rather than sticking to your name.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
11%
Complaints
680
Pending
0
Resolved
70
View all 680 TaxiForSure reviews & complaints
No. 855, 2nd Floor, 6th Main, JP Nagar 2nd Phase, Bangalore, Karnataka, Bangalore, Karnataka, India - 560078
View all TaxiForSure contact information
I had booked a cab at 6.03 pm from Nirlon Complex, Goregaon East to Mahakali Caves Road, Andheri east - A distance of 7 Kms. However after deboarding the cab I got a bill of Rs. 260/- !! When checked the details of the invoice, I was charged for 19kms!! On checking with the driver, he said to check with the taxi operator and he do not know as it is system driven. I immediately gave a missed call to the no. I got via SMS after the trip got over but no revert. I even wrote to [protected]@taxiforsure.com twice but no revert there too even after 48 hrs of the trip. Still seeking revert.