[Resolved]  Taxiforsure — Pathetic experience by TaxiForSure cab services

Address:New Delhi, Delhi

I booked a cab for 10:30 am with taxi-for-sure around 5 hours in advance on June 9, 2014 with tracking id as taxiforsure_TFS-PP-C1858566. I called them back half an hour prior to our Rajdhani train's arrival since I had not received any sms of the driver details but just the plain confirmation over mail and sms. I was assured then that I will be getting the driver details 'anytime soon'. Well the train arrived right on time as is the case with Rajdhani, I still didn't have the driver details rather I got an sms stating the booking has been delayed by 15 mins. On calling them up they cited lame excuse that the allotted cab had a breakdown and a separate cab has been arranged and is already on its way. I was still ok with that. 15 further minutes later I got another sms stating the booking has been delayed further 15 mins. Since my wife was not well, I decided to wait at the exit instead of rushing out and searching for other alternative. And later 15 further more minutes, I did not any details yet or a call from them. I ran out of my patience, I called them up again and this time they made me wait for quite some time over the phone and then said they cannot arrange for any cab. I was infuriated at that point, I mean WTF, they made me wait for around an hour before refusal. And moreover my wife was unwell added to that the soaring temperature in Delhi recorded back then. Despising the situation, I somehow could manage a private cab available at the station at 11:30 with more than double the actual Meru price. I wish Meru should have been my first choice than the bull**** TaxiForSure. Other local cab services at least inform you 1 hour prior to refusal and they are at least humble in the regards, these guys made me wait for 1 hour in the scorching heat with oral assurance and later simply refused with no empathy at all. Learnt a bad lesson of not going for taxi for sure EVER in my life, their services are worse than other local and cheaper cab services available and further the customer care of theirs speak and ill of you. These guys should be shut down forcefully. With such pathetic services by taxi for sure, beware even thinking of booking with them.
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May 20, 2017
Complaint marked as Resolved 
TaxiForSure customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2014
TaxiForSure Customer Care's response
I am sorry about the expirience, Thank you for sharing the Booking ID here. We shall look into the issue and reach out to you over the phone to have this addressed for you.
Aug 23, 2014
Updated by Dhiraj Sadhwani
Well you state you would reach out to me and have it addressed. Oh would they ever address it in eternity, its been more than 2 months, I never received any call or anything.
Fake Concerns and assurances !!!
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