[Resolved]  Taxiforsure — Pethetic customer service

Address:

Bangalore, Karnataka

Hi team, I would like to share my nightmare experience with your company today. My booking number is TFS-IN-C7849978 and I believe you can track my travel request easily through my booking number unless your system is as pathetic as your customer service. This morning I wanted to take my family to the Bannerghatta National Park as they had never been to Bangalore and I do not know when they will be in the town again, I had booked a taxi with your company believing your company is authentic but I was absolutely wrong and your atrocious customer service did not only spoil our day but also ruined our ecstasy. I received two messages from your company with driver details as Suresh.R([protected] Tata Indica KA-05-AE-5118) and Mahalinga([protected] Tata Indica KA-41-B-0033) but when I reached them at their respective mobile numbers none of them were actually scheduled for my route and request, therefore I was forced to reach out to your customer support from where I was told to wait for another cab which they would arrange shortly. Your company arranged me another cab and provided me with driver's number I had no choice but to liaise with him to guide him to come to pick up point. Driver asked us to sit in the cab but the same time he was fighting with one of your call centre executive in local language(Kannada) for why asking him for this pick up. They both were kept on fighting extremely savagely and eventually one of them disconnected the call and as a result your driver asked us to get down and said call taxi for sure for further assistance. I requested him brother I will pay you 200 INR more but please get us to Bannerghatta National Park, I even offered him a free delicious lunch as a reward but he was being rude and furious and forced us to get down stating note down his cab number and he does not care anything. I have been your loyal customer for more than 6 months and you can check the same at your end with my name Avinash Nautiyal. Now herewith I discontinue my patronage with your company for forever and for your information I have already complained about your company to Karnataka tourism board, Bangalore Metropolitan Transport Corporation and other the relevant ministries. I will cascade this message further to all my friends across the country and abroad and I make sure henceforth none of my friends, relatives, employees and colleagues get trapped by your company and end up their dream vacation with a frustration like me. Avinash Nautiyal