Taxiforsure — Taxi For Sure - Pathetic service | |||
Hi All, I am staying in Bangalore and last week I had booked a cab from Taxi for sure company and I got an SMS saying the timing and the taxi is confirmed. The cab was booked at night 11.45 PM and I have given the trust to the company. I started waiting in the mentioned location from 11.330 and there was no follow up from the company. I trusted so much the company and told my friends they will call us at 11.45 atleast. Time passed and at 12.00 O Clock there was no follow up. I called up the customer care spending my money and they informed me that since its a busy day they cannot arrange the cab for me. I was stranded in the middle of no where for one hour until lucky I got a Auto, who took complete advantage of the time. This is one of the worst experience I had so far. If you don't have the cab atleast you should have ensured to let the customer know the situation so that I can look for alternatives. I thought once that Taxi for sure is such an awesome company but this time I really came to know the professionalism. I feel pity for the company. Just imagine if some one has booked the cab for some emergency reason and they got stranded like this. I will never ever use the cab service in my life. Pls. pass the message to every one about this. I have all the messages with me. We cannot have such kind of perverts service. This looks like we customers are fools. At they would have informed the customer about the un availability. Regards, Viju Was this information helpful? | |||
TaxiForSure customer support has been notified about the posted complaint. | |||
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No. 855, 2nd Floor, 6th Main, JP Nagar 2nd Phase, Bangalore, Karnataka, Bangalore, Karnataka, India - 560078
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I spoke to customer care 4 times but they dint had the courtesy to tell me if I shld wait or if they are arranging for other cab as even they corny reach out to their driver. More than 45 minutes passed by and I was left in lurch totally helpless. This is the worse customer service eve from everyone across the team at taxi for sure. In no time they will be doomed and out of business.