Taxiforsure — Trip not taken; Trip fare deducted from online Wallet

Address:

Bangalore, Karnataka

Hello Sir, On Sat 20th June 2015, I made a booking on TaxiForSure for pickup from Battarahalli and drop at C V Raman nagar at 6 PM. I received message that driver would be late around 5.45 PM. Soon after that, I received a second message with the driver details. Even after 6 PM, the driver had not called and I received another message saying that my trip has finished and Rs.108 has been withdrawn from my online Wallet account! I tried calling the driver numerous times. Either the phone would keep ringing and he wouldn't pickup the call or he'd disconnect it. I had so much trouble travelling that day due to this incident given than I couldn't find another taxi at said time. I had called Taxiforsure customer support and raised this same complaint. The support person told me he'd raise a case and my money would be refunded. However, till now, I haven't received any communication (email or sms) in this regard. This kind of service is eroding the customers' trust. Given the treatment I was given, I would think twice about booking a cab through Taxiforsure in the future because this is not the first time it has happened to me. Please take some stern action against the erring driver and the cab company. Details of the cab and trip as below: Booking ID: TFS-PP-C22514866 Cab / driver details: KA-41-A-3444 (Tata Indica AC) / Veda Murthy H N (Ph: [protected]) Thank you, Jithu Sudhakar +91-[protected]