Taxspanner — Taxspanner incorrectly filed by tax and i ended up paying the penalties

Address:	Chennai, Tamil Nadu, 600004
Website:	www.taxspanner.com

For FY14 filing, I chose Taxspanner Assited service which is Rs. 796. As part of the process they asked all taxes paid in that year and i provided all the document. They told their CA's verified and they filed it as well. Couple of weeks back I got a letter from Income Tax department that i owe them Rs.80, 000.

I reachout to Taxspanner since they filed it for me. They told to revisit I need to pay another Rs. 1143, so I paid that too.

Intially they told i do not have to pay anything back to IT, later they came back and told that there was an error from their side, so I need to Pay IT Rs80, 000 (Which included the penalty)


1. If TaxSpanner properly filled the incometax for FY14, , I should have paid the Rs. 68000.
2. Now due to this error i ended up paying Rs. 80080 which is Rs.12039 more, due to TaxSpanner filling it incorrectly plus it was reviewed by your experts as part of Assisted Service.
3. I'm asking for a refund for the penalty that i ended up paying and they are giving excuses. They should refund Rs, 12036 which is due to their mistake.

What options i have to legally bring this company in front of law and tell the public they are not worth doing business with since they are not experts in this business. Also I'm spending lot of time in chasing these folks to get a response.

Any suggestion to get the refund is welcome.