[Resolved]  Telebrands — Getting refund amount less than I purchase the product-Fitness Pump

Address:

New Delhi, Delhi

I has booked order for Fitness Pump which I saw on Television on HBN channel. I order that on 15/04/2014, and got the item today ie., 27/04/2014. But when I saw the item this is not matching with the item shown on television . The product is looking similar but not the original one shown in the television. I lloked into web related to the product and found the difference. I am attatching the images of both product, one which is shown on television with name TV version, and another one that I receive with name Receive Version. I also don't get any bill in the box. I have booked complaint regarding this through mobile. Complaint no is :- OP2174336. But when I talked to customer care they said they don't have the product and we will refund amount to you but you need to send the item to us by your own. I need to send the item from Delhi to Mumbai. Also refund amount will be 3999, but I pay 4719 amount. Now I want full amount to get refund which is 4719, else collect it from my home. I am not going to pay extra charge on courier again to send the product. I send all this to company through a email but got no response. Thanks!