| Address: | Thiruvananthapuram, Kerala, 695004 | | Website: | www.telebrandsindia.com |
Myself Visakh.K.G from Thiruvananthapuram, Kerala. I ordered Dr Wax from Telebrands. My order number is 3227004. It was a combo offer buy one get one free. I was informed that i have to pay Rs 1464/- including shipping for this product. I was also informed that i won a free gift worth Rs 2000/-. Hence i was waiting for two Dr Wax ear cleaners and free gift worth Rs2000/-.
Today i received a parcel from Telebrands. Inside that there was a damaged ear cleaner which is not a Dr wax product and a Shree yantra. I checked the invoice which was inside the parcel and it was for Mr. Mohammad Kasim from Eranakulam, Kerala. Its order number is 2141852. I'm attaching the invoice along with this mail.
I informed the customer care of Telebrands about the mistake happened. But instead of clearing this problem the executive told me that they send the right package and the change in invoice was a minor mistake from their side. When i asked about the combo offer, they told me that i have to pay another amount of Rs 395/- as shipping cost for this offer.
For about the damaged piece they deliver, i have to courier back to their Thane office. About the Rs2000/- worth gift, they told me to keep the Shree Yantra worth Rs499/-. .
Is this the right way to handle customer problems.The mistake from their side cost me a loss of Rs1464/- and they are trying to make me a fool. This is a clear case of fraud. In advertisements they are telling one thing and in reality acting in extremely different way. I want this problem to be cleared.
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