Telebrands India — Order not received . Lost my money too

Address:

Mumbai City, Maharashtra

I placed an order or the 02 March 2015 order number 51847. After wait for 12 day and as per their policy of 10-12 days I called the customer care where they said that the order is already dispatched and on its way, the order delayed due to some bank issues . I paid using a debit card on calling the bank they said the amount was processed on 2nd March only . Still I kept waiting for another 10 days and on 25th March on calling the call centre to my surprise the executive informed me that I called then during the day to cancel the order, after yelling at her that who cancelled the order after me waiting for 22 days she placed my call on hold and rectified saying that the product is out of stock and the order auto cancelled due to unavailability. Can someone help me get my money back.