[Resolved] Hathway Internet - Sai Cable Distributor - Thakur Village - Kandivali East — Fake applications filing with fake photo id, Poor and pathetic service | |||
Hi This is to bring into kind notice of everyone that hathway internet-sai cable distributor - thakur village -kandivali are fraud. Thier employee - brn manager-"SHEETAL KADAM", "Amrish Yadav"AND THER "Associated Staffs'" have committed fraud ny filling up fake application forms for internet connection. They have also not responded to client queries. Offered horriable and pathetic service. They have viloted the due dilgence of KYC. They never asked for photograph of the applicant and then have pasted photogragh o[censored]nknown person for lodging application. They do not have sufficinet manpower, associated engineer to install the end to end connection. They are still following a cycle of D+4 in this IT era. Sheetal Kadam has to be held guilty and must be punished for this fraudulent offence. She still is behaving arrogantly and asling us to cancel the application as now reverting will be transpent to higher officials if application is not cancelled. Beware of fraudlents. I request consumer forum to take action against the said persons - in Sai CABLE AND DISTRIBUTORS-HATHWAY CABLE,THAUR VILLAGE -KANDIVALI EAST-MUMBAI-MAHARASHTRA-40010 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Sai Cable Network are bunch of rude goons. We are facing frequent disconnections and signal strength drops every once a week, and every time to file a complaint and get it rectified has been nightmares to deal with set of rude and irresponsible people
We have been facing frequent interruptions and disconnections at times lasting for 3 - 4 days until it been restored and further i came to understand that the speed which i am receiving is only 5 mbps and drops back to 512 kbps after few days in each month when i was informed and promised of high speed during the payment.
There is no usage data in my account to verify the my usage limit per month. I am totally disappointed with the product and the customer service.
We have been facing frequent interruptions and disconnections at times lasting for 3 - 4 days until it been restored and further i came to understand that the speed which i am receiving is only 5 mbps and drops back to 512 kbps after few days in each month when i was informed and promised of high speed during the payment.
There is no usage data in my account to verify the my usage limit per month. I am totally disappointed with the product and the customer service.
Poor supprt pepole, poor engineer and wiring dept.
Poor people work like gornment employee
Poor people work like gornment employee
Bad support people
Work like gornment employee
Poor support people and wireing and installation dept
Work like gornment employee
Poor support people and wireing and installation dept
Dear Hathway Broadband,
Please check your person & the quality of service the provide. I have discontinued sai star hathway cable net because of poor quality of service.
Following is loop hole were observed when I have subscribed for internet from you guys.
Here quality service have two meaning both are applied for hathway cable net:
1) Technical support:- once in a week speed is reduced from 1mbps to 14 kbps & internet connectivity issue, upon call customer care (I am expecting a technical person here) they straight away blame there system for this (What I mean is "you are technical team here fix your system first before fix users problem).
2) On site support:- that cable guy, he have total fcked up quality of service, once I had reduced speed problem so hathway sent a guy. He cam at place check modem led indication, checked co-axial cable connectivity & told the problem is a spliter located above terrace, when we provided him access this guy increased something but still issue was not then he traced the cable & found a jointer split. Now this guy went & straight away disconnected other user's cable doing so resolved our speed problem, when I told him "other user will get problem" he ignored me & told "if he have problem he will log a complaint & I will resolve it" (which indirectly conclude that same thing will happen with me). Above incident have occured with me obviously my problem was resolved but resolving oneself's problem by raise other person problem is an indication of poor quality of service & lack of technical knowledge.
Please check your person & the quality of service the provide. I have discontinued sai star hathway cable net because of poor quality of service.
Following is loop hole were observed when I have subscribed for internet from you guys.
Here quality service have two meaning both are applied for hathway cable net:
1) Technical support:- once in a week speed is reduced from 1mbps to 14 kbps & internet connectivity issue, upon call customer care (I am expecting a technical person here) they straight away blame there system for this (What I mean is "you are technical team here fix your system first before fix users problem).
2) On site support:- that cable guy, he have total fcked up quality of service, once I had reduced speed problem so hathway sent a guy. He cam at place check modem led indication, checked co-axial cable connectivity & told the problem is a spliter located above terrace, when we provided him access this guy increased something but still issue was not then he traced the cable & found a jointer split. Now this guy went & straight away disconnected other user's cable doing so resolved our speed problem, when I told him "other user will get problem" he ignored me & told "if he have problem he will log a complaint & I will resolve it" (which indirectly conclude that same thing will happen with me). Above incident have occured with me obviously my problem was resolved but resolving oneself's problem by raise other person problem is an indication of poor quality of service & lack of technical knowledge.
Many TV channels could not be viewed
It is displaying as " This service is blocked (4)" Hathway Internet Service is OK according to me, but Sai Star Cable service is worst. From past 2 days only my setop box is not functioning & the cable guy who wander near our building (Mr. Raja Jadhav) is not picking my landline & when called from my mobile his wife pick the phone and says he is not there at home.
Also, when called in office on there 3 - 4 different landline numbers, nobody picks the phone.
Not only have worst service, but also they are biggest buggers employed with them.
Also, when called in office on there 3 - 4 different landline numbers, nobody picks the phone.
Not only have worst service, but also they are biggest buggers employed with them.
The people in Sai Star cables are goon . They don't have any sense in dealing with people. My setup box wasn't functioning properly, so we requested for a new setup box. Its almost a month now, we haven't received the setup box .Moreover the old setup box they took for repairing is still not repaired yet. On doing multiple follow up with local cable operator and the customer care executive they were shouting over the phone in a very bad tone. specially the guy called Abhay working in Sai star. They behave in such a way like they are doing favour on us for providing cable service. Worst Cable network for sure.
SAI CABLE MULUND doesnt provide timely services after we paid a annual subscription fee.
Every time the lady incharge there gives assurance that we would send someone to resolve but its all false promises.
Fed up Now and our money is stuck with them...can anybody help please
Every time the lady incharge there gives assurance that we would send someone to resolve but its all false promises.
Fed up Now and our money is stuck with them...can anybody help please
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+91 11 6165 6655
+91 25 3252 0330
"Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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hathway- sai star cable internet — no installation
the wiring depatrtment does not their job properly & the suffering is that my window is always open- the company is not doing the installation of the modem & connection even after many reminders