[Resolved]  Idea Cellular Ltd — WRONG INFORMATION AT CALL CENTER

Address:

Bokaro, Jharkhand

DEAR SIR,
THIS IS TO COMPLAINT ABOUT THE WRONG INFORMATION GIVEN AT YOUR CALL CENTER 22001 DUE TO WHICH WRONG RECHARGE HAS BEEN DONE AT MOBILE NO [protected] AND THE SERVICE IS ALSO NOT BEING PROVIDED TO ME.
MY RETAILER CALLED CUSTOMER CARE NO 22001 BY HIS MOBILE NO-[protected] ON 10.07.2013 AT AROUND 8.25 AM AND GAVE THE PHONE TO ME FOR TALKING WITH CUSTOMER CARE EXECUTIVE (NAME NOT REMEMBERED) TO SOLVE MY QUERY OF WHETHER 3G RECHARGE CAN BE DONE OR NOT ON MY MOBILE NO. [protected], TO WHICH YOUR EXECUTIVE REPLIED THAT PREVIOUSLY U WERE USING 3G (TWO MONTHS BACK) BUT IN BETWEEN SWITCHED TO 2G AS 3G WAS CLOSED BY IDEA DUE TO COURT ORDER BUT BEING AND OLD CUSTOMER YOU CAN AGAIN SWITCH TO 3G SERVICE AS YOUR NUMBER AND HANDSET BOTH ARE 3G ENABLED SO GET A RECHARGE OF RS. 248 FOR 3G USE.THE SAID RECHARGE WAS DONE BY ME ON RECOMMENDATION OF YOUR EXECUTIVE BUT THE SERVICE NOW BEING OFFERED IS OF 2G SPEED.
SIR, EITHER RETURN MY EXCESS MONEY CHARGED FOR 3G DATA 1GB PACK FOR ONE MONTH WHEN YOU ARE NOT PROVIDING ME THE 3G SERVICE OR UPGRADE MY SPEED TO 3G AS YOU CANNOT TAKE MONEY FOR THE SERVICE NOT BEING PROVIDED BY YOU.

PLS. LOOK INTO THIS MATTER AT THE EARLIEST

THANKING YOU

COPY TO:
1) IDEA HEAD OFFICE
2) CONSUMER FORUM TARUN SRIVASTAVA
MOB NO-[protected]
ALTERNATE NO-[protected]