The Fair Stay — Non Fulfilment of Commitments & Unethical Behaviour

Address:Jabalpur, Madhya Pradesh, 482002
Website:www.thefairstay.com

I received a call from the company with the website www.thefairstay.com on 4th September 2015. The sales person told me that its the anniversary of the company and on the occasion its offering a free gift (i.e. smart phone MotoG 2nd Generation) alongwith the discount on the hotel packages. Also on booking of 2 packages there is an offer of a Dell Laptop along with the above mentioned phone. He confirmed that these gifts are being offered unconditionally on the occasion of the company's anniversary. I booked 2 packages as per his commitments and I was confirmed on the next day that my package (i.e. hotel voucher) along with my free gifts has been despatched and will be delivered within 3-4 working days. When I got the delivery on 17th September. I was shocked to see that packages contained only the hotel booking vouchers and a small empty schoolbag kind of bag. I contacted the company via email regarding the issue and I was dragged on by them for few days that this will be resolved soon. I also tried to contact them on phone and was not been attended properly and every time I was told that the concerned person is not available and I will be contacted soon. Finally after a long followup I was told that it was a mistake on the part of the sales person and no such gift will be provided. I asked them to refund me the money and take back the hotel vouchers for which they told me that they are not going to refund me the money. Also, I would like to mention that I had made the payments through ONE97 Communication (PayTM) which is a reputed money transferring company. Affiliation with PayTM was the reason to trust this travel company. I contacted them too and they registered the complain (screenshots of the communication are attached). However after registering the complain even they haven't communicated back even after the continuous followup from my side. I took the offer solely on the basis of the complementary gifts offered along with the package and hence I would like to report against the company as I have been misrepresented and cheated.
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    Jabalpur
    Madhya Pradesh
    India
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