[Resolved]  The Mobile Store — false information

Address:Bangalore, Karnataka

Begin forwarded message: From: Sagar Srivastava <[protected]@gmail.com> Date: 21 October 2013 11:08:42 AM IST To: "[protected]@themobilestore.in" <[protected]@themobilestore.in> Subject: COMPLAINT AGAINST A STORE MANAGER To Complaints Department Mobile Store Ltd India Hello This is in regards to purchase of 2 Apple iPhone4 mobiles from one of your stores in Bangalore, India. My name is Sagar Srivastava and I am staying in BTM Layout, Bangalore, India. So I have recently bought 2 iphone4 from THE MOBILE STORE, SHOP NO G-48(Ground Floor), NO 22, BANNERGHATTA ROAD, JP NAGAR 3rd PHASE, BANGALORE on 15/10/13 Invoice No 12071/10096326. This complaint is against the Store Manager/Agent of your above store. I first went to this store on 12/10/13 Saturday to buy the phones and the manager/agent named VENKAT and another female saleswoman greeted us at your store. So before purchasing the phone I asked them a few basic questions like The final offered price, Can I convert them into EMI option with my AXIS BANK CREDIT CARD, What about the cash back offer o[censored]sing Axis Bank Card. The answers given to me by your store representatives on that day were: Final Price 23800/- + 5% Cash back and you can convert them into 3, 6, 9 months EMI option with Axis Bank Credit Card with 0 Processing Fee and 0% Interest. I doubted so I confirmed again as at other stores like Univercell, Sangeetha etc they clearly told me that EMI option for Axis Bank is not available. That means to avail the EMI option I have to get it done through my bank and that would cost me close to Rs3000/- more. So I was pretty much happy with the offer at Mobile Store as I was saving good money. I placed an order for 2 iPhone4 and Mr VENKAT at store confirmed(over the phone) that I would get the product by Tuesday. I was also told that instead of taking 5% cash back I could avail {extended warranty+theft insurance} at the same price. Now I was just pleased as I was getting my iPhone for Rs 23800/-each with {extended warranty+theft insurance} and 9 months EMI option with NO EXTRA CHARGES. Now came 15/10/13 and I was eager to get my phone and was in regular touch with Mr VENKAT over the phone. He told me that I would get my order by 7pm. When I reached your Store by 7pm i saw my order and met with Mr VENKAT I asked him to verify RATE DETAILS once again on paper. Now comes the Twist, Mr VENKAT very softly says that 5% cash back offer is their but EMI option is not available for Axis Bank. I got shocked and surprised, from last 2 days this man was making me a fool and when I am about to receive my phone after a long wait he puts in T's&C's that were not informed before. I asked him then why did he made any false promises then, on top of it Mr VENKAT tried proving me a liar in front of a pack crowd. I felt disgusted with his behaviour. I turned to the other lady saleswoman their who confirmed it on my face on Saturday that EMI option is their without no extra charges for Axis Bank cards. Even that lady in front of everybody changed her statement drastically and proved me lying about it. Even the extended warranty+theft insurance offer was a false promise and I had to pay for it as we'll in the end. This Behaviour from your Store Representatives is completely unacceptable and led me in paying Rs26469/- + Rs2800/- more for converting them into EMI's thorough my Bank. In total the phone has costed me Rs 29269/-which was promised at Rs23800/- ( I have the phone recordings as proof) i.e Rs5469/- more for each phone. My Request is refund of Rs5469/- for each phone and even compensation for the extreme rude behaviour shown by MOBILE STORE Agents and harassing me in front of general public. This is certainly not called Customer Service. I give you 7 days of time to have a complete investigation on this and send me reply via email or phone. I have prepared a strong evidences on my end to prove that I was right and your people did gave FALSE Information for selling products. If I donot get any reply in 7 days then I'll be forced to take further Legal actions on your company. Hoping for an Early Response. Regards SAGAR SRIVASTAVA +91-[protected] [protected]@gmail.com
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Aug 14, 2020
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