[Resolved] The-Online.com — India's largest domain name registrar hikes prices by over 700% I feel cheated | |||||
Hello, I am one of the oldest customer of Online domain name registrar, which claims to be India's largest domain name registrar ahead of bigrock and godaddy for .COM and .IN domain names. I registered over 100 .COM domain names and 35 .IN domain names at Online for a price of $8.00 (Rs. 480) per domain per year for both .COM and .IN domain names. The Company advertised that I would pay same price when I renew my domain names with them. Unfortunately, when I tried to renew my .COM domain name, they charged me $75 (Rs.4500) per domain per year for 100 .COM domains which is over 700% of their regular price. I contacted their support, they told me that $8 per domain name was their introductory/promotional pricing and that they did included renewal prices chart on their website and disclaimer about $75 domain name renewal. Well, I did pay them because of their reliability and good support and service but I feel cheated that such a reputed company and India's largest domain registrar cheats their customers during domain name renewals. Was this information helpful? | |||||
Sep 23, 2015 Complaint marked as Resolved Online Domain Name registrar resolved my complaint about domain name renewal fees up by over 700%. They emailed me that it was a bug and I was wrongly charged. They offered me the same $8 per domain per year domain name renewal price and also offered me $100 credit towards purchases for my inconvenience caused due to this issue. If any customer finds he is wrongly charged for domain name registrations or renewal, kindly contact Online domain registrar at following email id:
My order ID: 58845932
Online domain registrar's email: support [at] the-online.com | |||||
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