[Resolved]  The Oriental Insurance — Refusal of Giving Settlement Amount

Address:

Indore, Madhya Pradesh

I am in dispute with the above insurance company which I understand is a member of your scheme. I have been unable to reach an amicable settlement with the insurance company in respect of my Shop Insurance. The stock and assets like cooler, etc. caught fire due to short circuit in my shop. Here is a complete story: On 19 May 2014, I have reported loss of stocks and assets due to fire in my shop @ approx 6.00 pm. But due to the closing hours of Oriental Insurance Office at Rajwada, I was informed that the surveyor will be able to come the next day. My shop is of garments (clothes) and fire was caught at second floor. We went to your near by office and requested manager/concerned person said that the surveyor would be able to come next day only. Due to refusal of the surveyor to come at the spot and survey, we had to dispose off the burnt remains of the stock or else the whole shop would have caught fire and I guess this is very much understood fact. But without any prior information, the surveyor arrived late night, we showed him the photographs and the remaining burnt things which were not disposed until then. We also presented proofs such as FIR report by police, Fire Station report which are the most authentic legal proofs for the loss we had made. And this is very shocking that the company's surveyor demanded us a copy of each of these reports but considered none of these legal reports. These reports clearly mention the amount of loss and the list of things damaged. I am therefore referring the matter to you for investigation to see if you can help resolve this matter. I enclose copies of all relevant correspondence, and I look forward to hearing from you in due course.