The Professional Couriers — Courier not delivered no response

Address:

Udaipur, Rajasthan, 313001

My consignment no ixm40429865 not yet delivered stuck in delhi and no proper response on when it will reach the designation udaipur, please make a complain so my courier will move or else i will have a huge loss. I called delhi office they are not responding. I spoke with udaipur office manager mr. Thomas and sir told me he will deliver immeidately if it reach udaipur but still stuck in delhi. Please help me