The Professional Couriers — Delivery of consignment after 9 days

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

I had sent a courier packet (medicine) from Mumbai(Churchgate) on 26.9.2016 to Greater Noida. The consignment No. of professional courier is PRO4223081. On tracking and putting so much efforts I came to know that it is remaining in Ghaziabad area . On enquiry it has been told that the area where I have sent the service is not there. While accepting the courier I had given both the parties contact number and they never mentioned that it is a non-service area.
Finally the courier pack has to be collected by the party from NOIDA which is half an hour distance from the address I had given. This medicine was to reach there urgently and I had paid Rs. 160/- for this. They were not bothered to contact either the consignee or the consignor in this regard. The sender has to run around for this. This type of service of courier is not at all satisfactory. Please look into this and direct them to be faithful to their work.