The Professional Couriers — extremely delayed and unprofessional service

i had booked a consignment from Vasai to Srinagar by AIR on 24th Feb 2015 vide docket no. VPL[protected] dt. 24th feb 2015. today is 4th march and the consignment has not yet been delivered. the consignment was swine flu protection and was on priority basis. this was informed to them and a label was put on all the boxes of consignment. they charged me INR 38000 for air booking and promised a delivery of 3 to 4 days. infact their website says a delivery period of 48 hours by AIR. inspite of several mails they have kust been ignoring my complaint. they have clearly been cheating their customers. inspite of charging such high amount the delivery is not yet done. this the worst company ive ever dealt with. they are ignorant about the severity of swine flu in J&K. i want a complete refund of my money and an apology letter from them.