Address: | Pune, Maharashtra |
I have a parcel sent from Aurangabad-MS, to Ravet, Pune
The parcel has arrived at Nigdi branch, but now the guys at Nigdi branch are saying that I have to come and collect the parcel my self as the address is not in deliverable area...
and now they are sending the parcel back to Aurangabad..
When I asked them why they had accepted the parcel which is so clearly not is your service area.. and why have you even charged for it..
The answer was simply it a Aurangabad guys mistake..
1. Is Professional Aurangabad and Professional Pune are different entities
2. Whats your service - address to address delivery or collect at our address
3. As a customer is it my responsibility or yours to check the service areas
4. Who is responsible to the delay
Its my first such a shocking experience with the courier service who is so UN-PROFESSIONAL
If tomorrow i send some parcel to US or UK, would you still have the same attitude..
Who is going to take responsibility in such cases..
Regrets
Mangesh Jadhav Was this information helpful? |
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