The Professional Couriers — Not received my consignment

Address:	411028
Website:	www.tpcindia.com

I have been couriered my icici lombard two wheeler policy by icici on 21st june 2016. however, i have not yet received it. the consignment id is vpl[protected]. tracking with this id on profession courier's website http://www.tpcindia.com/ always display status as "dispatched to pune city". upon contacting their vile parle mumbai office ([protected]), they reject the responsibility saying that they have dispatched the courier and i have to contact pune office. after contacting pune office ([protected]) they are saying that it has not yet received to them and i should contact mumbai office again. i dropped a complaint to their customer care, after few email communications with them, they have also stopped replying now. the courier is important to me as it contains original papers of insurance. whatever may be the importance level of my courier, but if courier is sent then it is the sole responsibility of a courier company to handover it within stipulated time period.

Please help me resolve this matter.