Thomas Cook India — Worst pre tour experience - hyderabad thomas cook

Address:500018
Website:www.thomascook.in

. First I am booked on Oman Air, I have asked specifically for a good airliner and you have given me a third class airliner…. ( when I was doing the booking I was promised that I will be given Emirates or equivalent)
2. My documents were so delayed that there was no one to respond ( I have to call Ratna several times), he never calls me back to update the status on anything
3. My sons last name was wrongly written by Ratna and it reflected the same in my sons Insurance and tickets….i have asked for change of last name and looks like you had to pay additional 10, 000 so they opted just for a remark in the airline system….i have no update on same

Overall experience with Bhargav Mattaparthi, Kiran Mattaparthi and Ratna has been horrible and has given me lot grief….even today I have to call Ratna, he never calls me back on any issue…he is working out of Nellore where as he has taken the bookings from me in Hyderabad
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Useless Pre tour experience

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