[Resolved]  Thomas Cook — No refund till now for non confirmed booking

Address:

Bangalore, Karnataka

I read few of the complaints raised already on Thomas Cook. feeling sad on me why didnt I refer this portal before going ahead with my bookings. I tried booking a domestic round trip with thomas cook as there was a great discount given by ICICI Ccard. They didnt confirm my one way trip but confirmed the return way which is ridiculous.I called to their customer care (they are full of some road chaap illiterate people) to know the reason why it happened to which they replied the fare might have fluctuated. If it fluctuated (to which I agree to some extent) then why couldn't they stop the whole transaction rather going ahead and booking the return way? Doing so they have restricted my plan to shift ahead, rather I had to book ticket at higher price for that one way. Had they stopped the transaction soon after realising the price fluctuation, I could have shifted my journey slot ahead and re planned. Well, here problem begins. The customer care told me that the refund will happen automatically and will get credited in 4-5 working days. When I didn't see any refund even after 10 days I called again to customer care. Please be noted, you have to have patience talking to these guys, first of all, they will always have readymade excuse that they are not the concerned people and need to call again though they have an option to divert the call to the concerned team (which they did on much insist). Now even after getting connected to the concerned team they given me one new no.[protected] to call and get the refund status (what the hell they are sitting there for then??). Be noted, this is not the toll free#, you will be charged as per your call plan. Having said that, make sure you have enough balance as you will be required to argue a lot with these dumb guys. Anyhow, I called to the no. These are new bunch of pathetic people (I heard a lady singing song loud enough while I was on line, that shows how seriously they take their job). However, I spoke to a guy named Ganesh and other was Shanwaz, I asked him to let me know my refund status referring to my booking ID. The simple reply from him was he don't have any mail with this ID and I need to send a mail If I want to initiate the refund. Now that boiled my blood. If this was the process why couldn't they said at the day first of my call to the customer care? After waiting for over 10 days they are telling me to send a mail. I never had such a bad experience ever. I don't know what process they have. If your ticket not confirmed, the refund should happen automatically. How can these shameless guys ask me to send mail and making me suffer for their mistakes. I mailed the same to their complaint/escalation email id. No action, no update till now. To all whoever reading this mail, I would personally suggest please don't go for any lucrative holidays offer or credit card offers with Thomas Cook. I don't know how are they operating in other countries but here they are full of bluffs, unethical people. They won't resolve your queries and keep buying time with their stupid excuses. I'm hoping these guys will wake up and take their responsibilities seriously. -Manindra