Thyrocare — Non collection of sample at pre-designated and confirmed time.

Address:	Mumbai City, Maharashtra, 400028
Website:	Lybrate

I had requested for lab. Tests as per package ar. 1.2 on sat 03 dec '16 with a request for sample collection between 6 am and 7 am on sun 04 dec '16. The same was confirmed by smss from lybrate at 11.26 am on and once again at 8.26 pm on 03 dec that the sample collection has been assigned to mr lfs[protected].
Regrettably, no person came upto 9am on 4 dec and i had to be without any intake of food and water till that time. I am a retd. Naval officer, a senior citizen (68 years) and a diabetic patient and have been advised not to go hungry for long duration. I made a number of calls to the helpline support no [protected], but was repeatedly cut off.
On sun 04 dec i received a tel. Call at around 4pm. From lybrate, saying that it was due to "technical failure" that prevented the collection of sample. I told them that i could have been informed at 6 or 7am on sun.in order that i could avoid waiting.
I am deeply concerned that a professional organisation like thyrocare, from whom i've had lab tests done earlier, could become so lax and irresponsible, or is it that you have become so "busy" that you are not able to cope with the demand. Maybe i should then look at alternatives.
Cmde. Ls sachdev. Mumbai. Tel. Mob. [protected]