Tikona — A Worst Broadband Service and Customer Care Service. | |||
I have been using this damn Tikona since 5months. From last 3 months I am facing frequent interrupted connectivity. For which I have to call Tikona person every other day to resolve my problem permanently. They say they have resolved problem from their end and immediately after 30min it again stops working. When told to send a technician to look at antenna problem, they say they will send the person and he will contact us. To our surprise no technician has come to resolve the problem. The number which they give is unreachable. It is seriously a mental torture to use Tikona. They have the worst customer service. Even after repeated escalations from customer they dont care to resolve the connection issues. And moreover there is no waiver when it comes to payment of bill. My sincere suggestion for people reading this post, PLEASE PLEASE DON'T GO FOR TIKONA CONNECTION EVER IN YOUR LIFE IF YOU WANT TO BE AT PEACE. IT HAS THE WORST CONNECTIVITY OF ALL AND UTTER POOR HELP DESK. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Dear Hemantkumar,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY2083 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY2083 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Hemantkumar,
This is a gentle reminder to follow-up on your concern listed on May 23, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY2083 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on May 23, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY2083 in the subject line.
Regards,
Tikona Care
Hi Tikona,
Tikona services are disconnected in the 8th September 2015 and also paid pending bill as well. Then why the hell you guys a registered complain against me? the lady calling from Delhi Today i.e. 17/03/2016 and saying Tikona have lodge the complain against me. The [protected] is the number of that lady. Please explaing why i am getting this threat call saying "If I wont pay the bill then they you guys pull me in the court" WHY?
Tikona services are disconnected in the 8th September 2015 and also paid pending bill as well. Then why the hell you guys a registered complain against me? the lady calling from Delhi Today i.e. 17/03/2016 and saying Tikona have lodge the complain against me. The [protected] is the number of that lady. Please explaing why i am getting this threat call saying "If I wont pay the bill then they you guys pull me in the court" WHY?
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5782
Pending
994
Resolved
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
once disconnection request is raised, Tikona won't disconnect from their side we (customers) need to disconnect from our side.How can customer knows whether connectivity is disconnected successfully or not ?
Their disconnection process is like giving mental torture to customer rather than making customer happy.
They are showing hell to customers
Once you raise the request for connectivity they don't bother to send engineer.Even they will send some invalid number person to contact.
once if customer won't pay the bill, they will send their representative like bullet speed.
Worst ISP, customer services and speed .