Tikona — After disconnection, they are creating bill & forcing me to pay that bill | |||
I was using Tikona broadband connection & properly closed it with closing acknowledgement. While requesting for disconnection (1-[protected]), they were not listening & not processed disconnection process. Even after so many follow up, they were not processed disconnection of my connection. So I have unplugged all the wires & not using it from 6/16/2015. Even though I'm not using single KB of data, how every month they can create a bill? Mentioned in mail & call that I'm not using your service & completely disconnected. Then one guy came on 05/09/2015, collected all materials from me, given acknowledgement saying that you don't have any due, account is properly closed. But yesterday evening I have got call from [protected] & saying that we are calling from Delhi court & Tikona sent legal notice, etc.. Mentally I'm disturbed due to their service & frequent torture. Tikona user ID: [protected] I'm ready to pay what ever I have used. But I have not used single KB of data after my disconnection request (6/16/2015) (1-[protected]). Can they show any of my data use after 6/16/2015? Please check record of my calls & mail after 6/16/2015. So many follow up. But they have not listening, instated keep generating bill & forcing me to pay that bill. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Kali Dasan,
Greetings from Tikona.
With regards to your concern, we confirm your Tikona service has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 617.09/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm your Tikona service has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 617.09/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Hi Tikona,
My disconnection request (1-[protected]) on 6/16/2015 12:33 PM.
After this request I have disconnected all equipments & not used even a single KB of data.
Legally notified by my registered mail & mobile number. But dint get any response from you.
As per disconnection request, you should terminate connection with in 14 days. With out terminating, you are generating bill for every month. why?
Was keep calling & sending mail, no response from your side.
But few months later I have got disconnection acknowledgement.
My simple question, How you are generating bill while i'm not using it ?
Can you show me even single KB of data for my bill?
Attached some images for your references.
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My disconnection request (1-[protected]) on 6/16/2015 12:33 PM.
After this request I have disconnected all equipments & not used even a single KB of data.
Legally notified by my registered mail & mobile number. But dint get any response from you.
As per disconnection request, you should terminate connection with in 14 days. With out terminating, you are generating bill for every month. why?
Was keep calling & sending mail, no response from your side.
But few months later I have got disconnection acknowledgement.
My simple question, How you are generating bill while i'm not using it ?
Can you show me even single KB of data for my bill?
Attached some images for your references.
Hi
My disconnection request (1-[protected]) on 6/16/2015 12:33 PM.
Then instead of doing immediate termination, why you have closed on 11/10/2016 02:58:50 PM? This is your mistake.
After my disconnection request (6/16/2015 12:33 PM), I have not used your service.
I have surrendered all your devices, Please find attached CPE removal acknowledgement.
Then why I should pay CPE charges?
After my disconnection request, I have sent so many mails about disconnection status, but no reply from your end.
Please check my mail s & ticket history.
Mistake is from your side to not closed my connection immediately, because you want to collect money from my side.
I have proper evidence.
This is my last email that I have paid all your amount, surrendered all your devices & nothing to pay any due.
Please check my attached image for more & final status from my end.
![]()
My disconnection request (1-[protected]) on 6/16/2015 12:33 PM.
Then instead of doing immediate termination, why you have closed on 11/10/2016 02:58:50 PM? This is your mistake.
After my disconnection request (6/16/2015 12:33 PM), I have not used your service.
I have surrendered all your devices, Please find attached CPE removal acknowledgement.
Then why I should pay CPE charges?
After my disconnection request, I have sent so many mails about disconnection status, but no reply from your end.
Please check my mail s & ticket history.
Mistake is from your side to not closed my connection immediately, because you want to collect money from my side.
I have proper evidence.
This is my last email that I have paid all your amount, surrendered all your devices & nothing to pay any due.
Please check my attached image for more & final status from my end.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care