[Resolved] Tikona — Asking to pay additional charges

devesh9777

from Pune, Maharashtra

Address:	Allahabad, Uttar Pradesh, 211002
Website:	www.tikona.in

My internet package is of 2645 for 3 months with speed of 2mbps from 8 am to 8 pm and 512 kbps afterwords. i paid 3600 during installation after that i had to give the above amount for every 3 months, but now they are asking me to pay 325 as service tax in addition to 2645, shouldn't the service tax be included in the package, also if the speed provided was that good i would have given the money. please advice me.

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Oct 21, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

in order to assist you we would require your User Id or registered mobile number. We have assigned a ticket number to your case TIKSEP02292. Kindly reply on our E-mail address [protected]@tikona.in and mention the ticket number in the subject line.

Regards,
Tikona Care

Verified Support

Sep 13, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Sep 02, 2016. Request you to share details in order for us to assist/resolve your concern.

Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSEP02292 in the subject line.

Regards,
Tikona Care

Verified Support

Sep 14, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,
Greetings from Tikona.
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care