Tikona — Billing after cancellation

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	tikona.in

This is what happened. I requested for cancellation of service. Then tikona asked me to pay balance amount. I paid that. And then registered the cancellation request. After I raised the cancellation request, I have never used service. And after the cancellation request, they have tried called me many times to retain me. But I refused saying that I dont need service. They asked me to keep the connection in safe custody. I agreed to that provided I will not be charged. They too agreed and kept service under safe custody for a month. After the safe custody period, I again asked to cancel the service. Again there was a series of call to retain me. But as I refused they told that they will cancel it. Their person took their modem and devices back. In mean time they were sending bills and at same time I was calling the customer care and I had told them I have not used service ever since I raised the request. Their customer care checked the logs and confirmed that I dont have to pay any amount. They also asked me that I can ignore any mails related bill or payment. Even the last bill sent in October, same thing happened. Customer care told me that I dont have to pay any and I can ignore any such mail. Now last week I got mail from Legalcolls saying that I ignored bills and havent paid. I have to pay within 7 days else they will file case against me. I have the calls with their customer care recorded in which they say that I dont have to pay and can ignore bills. After getting this mail from Legalcoll, I kept trying to customer care, and I never got my call connected to customer care. Every time I got a auto-response saying they will contact me in 48hrs. But I have never received any response. I also posted this message in Tikona's twitter account and to sent mail to customer care. No response. My tikona customer ID is [protected] Please help!