Tikona — Billing on deactivated account and no waiver for time when connection was not working | |||||
Account Number -: [protected] (Billing account[protected] My Tikona connection stopped working in last working on September 2015, raised multiple complaints and made calls to customer service but no resolution for over a month. Out of frustration I gave a REQUEST FOR DISCONNECTION on 25 OCT 2015 and stopped using the network. Subsequently, I paid the pending bill on 10 Nov and raised a request for waiver for the period when connection was not working. They are still charging monthly bill (the account is deactivated) and there is a response that waiver is not applicable. I have written many emails to Tikona but only received standard responses. I do not understand how can they send a MONTHLY BILL FOR A DEACTIVATED ACCOUNT for Nov 2015, then Dec 2015 and again in Jan 2015... Can someone from TIKONA help me resolve this ? Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
i am facing the same issue!
Dear Mr. Supe,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
It took 4 months to deactivate the account. No waiver of other considerations. I had to write to mr. Nair, appellate authority tomake it happen. His answer was simple 'just pay the pending bill'
So, i paid the full bill but tikona wants to plunder some more money.
I got an email that i need to return the accessories (Modem n stuff). I thought this was a fair point so i wanted to close it.
1. Tikona had shared details of mr. Pankaj [protected], i spoke to him and he agreed to arrange a visit to collect the accessories.
2. Pankaj never sent anyone for collecting the accessories.
3. He doesn't respond to any call/sms for last 2 weeks
4. So... I arranged to return the accessories to local tikona office and shared receipt with tikona customer care (Attached here)
Office address - tikona, near naturals, gokul township, virar (W), 401303
5. Yet, tikona sends me reminder everyday to pay rs.1500 for not returning the accessories.
Why this bull now? Can someone close this?
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So, i paid the full bill but tikona wants to plunder some more money.
I got an email that i need to return the accessories (Modem n stuff). I thought this was a fair point so i wanted to close it.
1. Tikona had shared details of mr. Pankaj [protected], i spoke to him and he agreed to arrange a visit to collect the accessories.
2. Pankaj never sent anyone for collecting the accessories.
3. He doesn't respond to any call/sms for last 2 weeks
4. So... I arranged to return the accessories to local tikona office and shared receipt with tikona customer care (Attached here)
Office address - tikona, near naturals, gokul township, virar (W), 401303
5. Yet, tikona sends me reminder everyday to pay rs.1500 for not returning the accessories.
Why this bull now? Can someone close this?
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Greetings from Tikona.
Please be assured that your concern listed Feb 11, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care