[Resolved] Tikona — Broadband connection issues | |||||
I have been using Tikona for 3 months. It works sometimes and rest of the time remains stop. Multiple complains are raised but there is no permanent solution. It is very hard to reach Customer Care executives. Lines are continuously busy and for hours we need to listen to IVT tunes after that it gets disconnected eventually. I have recorded these experiences. Now I want to get it disconnected but not able to connect to customer care representatives. I have sent mails to get it disconnected with immediate effect but no response from TIkona end. Was this information helpful? | |||||
Aug 25, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jul 12, 2016 Tikona Digital Networks Customer Care's response Dear Gaurav, Greetings from Tikona. Please be assured that your concern listed July 12, 2016 has been noted and our team is working on addressing the same. Regards, Tikona Care Verified Support Jul 15, 2016 Tikona Digital Networks Customer Care's response Dear Gaurav, Greetings from Tikona. With regards to your concern, we confirm that your disconnection request is in process. Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona care | |||||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed July 13, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care