Tikona — Broadband Jnair enterprise | |||
Tikona is not closing the account . i have send multiple mails to all the costumer care emails, even to something called a Appellate authority ( Somebody called J Nair) .all they say is we have acknowledged your email.. but no action, i have tried beg and plead with these guys but they will answer. At the most they do is give missed call to your number, even if you pick up they will disconnect, if you call back there is no answer . they will not disconnect your connection and then keep sending bills .. i guess i should now be waiting for some bill collector to call or some fake lawyer to call so that these guys can extract money . It all aligns with " Anything can happen in India" "It is the land of opportunity " Tikona called up again .. picked up the phone - they disconnected Absolutely marvelous company . Guess these planning/investigating to become on the authority on the subject of how to beat around the bush, still be legitimate and make the people suffer. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Dear Tikona customer care
Please be assured my problems with Tikona will continue .the reply I got is your nonsense reply.I have a few other reference number if you want .now I get daily SMS forfor bill payment which includes duration when there was no internet
Regards
Tikona cared and nourished
User [protected]
Please be assured my problems with Tikona will continue .the reply I got is your nonsense reply.I have a few other reference number if you want .now I get daily SMS forfor bill payment which includes duration when there was no internet
Regards
Tikona cared and nourished
User [protected]
Dear Customer,
Greetings from Tikona!
We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship.
It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.
Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]
Your Tikona Wibro bill of Rs. 1431.41 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.
We will ensure that we remain committed to providing you and all our customers with the best of service with flawless effort. And to ensure that, we request our customers to be prompt in their monthly payments.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
· Online Payment:
Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment
· Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.
· Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location
· Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on[protected] or write to us at visit [protected]@tikona.in in case of further assistance
Please ignore if already paid
Tikona Care
Greetings from Tikona!
We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship.
It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.
Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]
Your Tikona Wibro bill of Rs. 1431.41 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.
We will ensure that we remain committed to providing you and all our customers with the best of service with flawless effort. And to ensure that, we request our customers to be prompt in their monthly payments.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
· Online Payment:
Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment
· Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.
· Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location
· Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on[protected] or write to us at visit [protected]@tikona.in in case of further assistance
Please ignore if already paid
Tikona Care
Funny Guys,
Tikona calls me and puts me on hold to talk to Customer care rep and the IVR says you wait time is "" minutes (that means the ivr does say the number minutes ) yesterday i was in hold for 5 minutes and today again .
When the cat drinks milk it closes it eyes and thinks the world is not looking.(By Cat i mean Tikona - always it has to explained in details to tikona even little things that a baby may understand).
what do you with all the money to take by making the people suffer .
well this company's name should be on the top of the list of people suffer .
i don't understand the mode of business too..
Any customer of this i talk to is not happy
let see if mail to prakash.[protected]@tikona.in helps
Tikona calls me and puts me on hold to talk to Customer care rep and the IVR says you wait time is "" minutes (that means the ivr does say the number minutes ) yesterday i was in hold for 5 minutes and today again .
When the cat drinks milk it closes it eyes and thinks the world is not looking.(By Cat i mean Tikona - always it has to explained in details to tikona even little things that a baby may understand).
what do you with all the money to take by making the people suffer .
well this company's name should be on the top of the list of people suffer .
i don't understand the mode of business too..
Any customer of this i talk to is not happy
let see if mail to prakash.[protected]@tikona.in helps
Dear Subscriber,
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
Dear Tikona funny guy,
Is the whole of tikona like this or is it just you
1.if you had read through the comments - I have attached the whole mail sent by tikona
2. why will i go to tikona forum - dont request me to go there -- i am here for a reason (TIKONA does not listen on it platforms - mails /calls)
3. so for the clever fellows at tikona - details Are attached - ( As If that is going to make difference)
4 . i am still getting calls and sms about suspension alerts - For an account i have requested to close a month ago - got a bill for a month after that.
5. you have marked such gracefully the Reminder (Gentle reminder # 2) - what do i do with all the mails and calls that had the details you had requested
6. what is plan -- how long are you going to drag this
Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]
Your Tikona Wibro bill of Rs. 1431.41 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.
Gentle reminder # 2
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
Dear Tikona funny guy,
Is the whole of tikona like this or is it just you
1.if you had read through the comments - I have attached the whole mail sent by tikona
2. why will i go to tikona forum - dont request me to go there -- i am here for a reason (TIKONA does not listen on it platforms - mails /calls)
3. so for the clever fellows at tikona - details Are attached - ( As If that is going to make difference)
4 . i am still getting calls and sms about suspension alerts - For an account i have requested to close a month ago - got a bill for a month after that.
5. you have marked such gracefully the Reminder (Gentle reminder # 2) - what do i do with all the mails and calls that had the details you had requested
6. what is plan -- how long are you going to drag this
Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]
Your Tikona Wibro bill of Rs. 1431.41 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.
Dear Mr. Bijuj,
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAU0275 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care