Tikona — Broadband - Overcharged bill | |||
I had a tikona internet connection in my previous rented flat and my user id was [protected]. When I was shifting from that flat I called tikona customer care on 30 May 2015 to cancel my connection so they requested to shift tikona connection as well. I confirmed from them if connection would not be possible in my new rented flat then this period will not be chargeable. My new society dont allow tikona connection so I requested to cancel the connection. I paid their May month bill and thought will get 3 to 4 days bill for June month but I got full June month bill. I called customer care 30 June 2015 and explain the situation but she was saying, you have to pay this bill because you never requested to cancel the connection. Tikona almost charging me 26 days extra money. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Mrs. Kushwaha,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Full & Final Settlement bill this month. Please see below email I received from tikona team. I got increased amount of bill as a resolution of my previous complaint :).
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHAILENDRA SINGH KUSHWAHA,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated.
Mentioned below are the Full and Final Settlement details for your Account no.[protected] :
Amount Payable : Rs 992.57/-
Due by : 3 days from the date of this email
Mode of payment:
Just Click - http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. SHAILENDRA SINGH KUSHWAHA,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated.
Mentioned below are the Full and Final Settlement details for your Account no.[protected] :
Amount Payable : Rs 992.57/-
Due by : 3 days from the date of this email
Mode of payment:
Just Click - http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jun 30, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care