Tikona Broadband Services (www.Tikona.in) — Harassment call

Address:Mumbai City, Maharashtra
Website:www.tikona.in

My Tikona broadband Id :[protected],

Even after paying my bills and final settlements still receiving threatening call from Tikona end to pay the amount. I was threatened to pay an amount of Rs.2500 by tikona lawyer on 6/6/2015, I explained him everything but he told me to first pay the amount or else he will file a case.

Even after paying rs.2428 amount upon receiving the fake call on 6/6/2015 from Tikona. Again today I received a call stating that I have to pay the amount or else they will file a case.

Actually they have to refund me. Please help me to get my refund money and the extra amount which I have paid for the fake call from tikona.
Please take action on this.
Please find the mail details below.
********************************************************************************...
Full & Final Settlement e-mail with the final amount: – Tikona To Refund [protected]

from: Tikona.[protected]@tikona.in
to:
date: Thu, May 21, 2015 at 7:27 PM
subject: Full & Final Settlement e-mail with the final amount: – Tikona To Refund [protected]
mailed-by: tikona.in
: Important mainly because of the words in the message.

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. GURUPRASANNA M,

As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated on Date : 4/22/2015 05:45:39 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected] :

Amount for Refund : Rs 569.92/-

Refund amount would be delivered by Cheque on your registered Billing Address within 60 days of Account Termination date.

We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.

********************************************************************************...
Payment Acknowledgement: Tikona BAN :[protected]
Tikona.[protected]@tikona.in Sat, Jun 6, 2015 at 11:30 AM
To:
PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO
THIS EMAIL ID ARE NOT ATTENDED TO. PLEASE CALL US AT OUR CUSTOMER CARE CENTRE
[protected] OR WRITE TO US AT [protected]@TIKONA.IN FOR ANY QUERIES OR
CLARIFICATIONS.
Dear Subscriber,
Thank you for your Tikona payment. Find below the details:
BAN :[protected]
Payment Amount
(Rs Ps): 2428
Payment Date : 06062015
Payment ID : [protected]
Transaction ID* : [protected]TPC[protected]
Payment status : SUCCESS
Please note .
Validity of this receipt is subject to the realization of payment.
. Quote your Transaction ID* for any queries relating to this payment request.
Tikona Care
Website: http://www.tikona.in | Forum: http://forum.tikona.in

********************************************************************************
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Guruprasanna,

Greetings from Tikona.

Please be assured that your concern listed Jan 28, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Guruprassana,

Greeting from Tikona.

With regards to your concern, We confirm that your Tikona service has been terminated and the devices have been recovered from your premises.

Post full and final calculation, a refund cheque of Rs. 569.92/- has been processed. The refund cheque will be delivered at your registered address within 25 working days.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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