[Resolved]  Tikona — Cheating consumers by not providing minimum basic services

Address:

Indore, Madhya Pradesh

I have been using tikona for quite some time. The major problem with these guys is that the internet stops working for 7-8 hours especially around midnight, i work virtually and this is a major issue. I have lost quite a lot of money because of this. They don't even allow waivers because minimum time for waiver is 24 hours but i have paid for 24x7 internet and come on this is 2015! 7-8 hours is ridiculous. Either there tower is damaged or they are going under maintenance. The fastest way to even reach these guys (not toll free numbers) takes atleast 10-15 mins. I have to wait 30 min on the phone just to hear them say we can't help check your connectivity tomorrow. And if you i am late on payment they just call incessantly to let me know that i am behind on my payment. Perfect customer service.

The problem is not only with connectivity, the speed is of concern as well i have paid for 4 mbps and most of the time its 2-2.5 mbps that is not what i paid for...

And everytime i say that i don't want your connection they just tell me sir it won't happen again..and round and round..probably this is the last month and i will be switching to a different vendor.