[Resolved]  Tikona — Complaint against TIKONA DIGITAL NETWORK

Address:

Surat, Gujarat

To, The Respected Sir, Date: 4th Dec., 2014 Subject: Complaint against TIKONA DIGITAL NETWORK I KETAN VINUBHAI JAYANI want to file complain against TIKONA DIGITAL NETWORK for address shifting. Many times I called in customer care for shifting the address at my new address. But they have given many time limit but till date nobody came at home and Now they are not ready to hear anything. My Details registered in TIKONA DIGITAL NETWORK are: NAME: Narendrabhai Joshi, Mo. [protected], Address: 31, Bhagunagar, Matawadi, L.H.Road, Varachha, Surat-6 TIKONA ID No: [protected] I’ve given 1st complaint was on 15th Nov. and then continuously I was taking follow up for this complaint and I called many times. Just yesterday (i.e.2nd Dec., 2014) I called them and they told that within 1 hour our representative will come and solve your complain. But nobody came since 15th Nov., 2014. When I registered the request for address change on 15th Nov., 2014, and they told me to pay Rs. 300/-(Rs. 275/- advanced charge +Rs. 25/- Delivery boy), and advance payment of Rs. 2750/-(1st Sep., 2014 to 1st Dec.2014 for TIKONA DATA PLAN.) When I registered 1st complain at that time they told me that we will give all refund if address will not shift. I’ve a recording proof also. I recorded all the phone calls which I talked in TIKONA Customer care. And on 1ST Dec.2014 they told me that now we are not liable to give any refund for your plan. I want to file the complaint against them for refund of Rs. 13, 150/- THIRTEEN THOUSAND ONE HUNDRED FIFTY ONLY (Rs. 3050/- which I paid to the company, Rs. 100/- Grahak Suraksha Kendra Complain Fees, Rs. 5, 000/- Business lost, Rs. 5000/- spoil Self Respect/MAAN HAANI). I request you to file the complaint against company try to solve this issue as early as possible. Thanks & Regards, KETAN VINUBHAI JAYANI, VARACHHA, SURAT. Mo.[protected] ATTACHMENT: 1. Complain Letter, 2. Photo Copy of Payment Receipt Copy to CC : 1. Grahak Suraksha Kendra 2. TIKONA DIGITAL SERVICE, Surat Branch