[Resolved]  Tikona — Connection not set up and awaiting for engineer visit from one month

Address:	Mumbai City, Maharashtra, 410209
Website:	WWW.tikona.in

Requested for a new connection on the 7 of july through a promotional flyer the very day a technician was sent to set up the connection, which left me impressed. On arrival the technical informed the d-link modem cannot be used for a tikona connection. I informed i would rather check other options that can use my d link router rather than buy a new router. He informed me he will get a connector the very next day, hence i agreed to set up the tikona connection and paid the 1580 the technician requested to pay.

As i have recently shifted to my kamothe resistance i had a number of errands lined up but had to stay and wait for the connection to be set up as the technician kept arranging a meeting time but never made their appointments. On the 15 of july i had an urgent work report to send hence went and bought a new tp router that was comparable to tikona s services and requested the set up be completed asap. But all was in vain as i wasn't attended to.

On the 17 of july i called the number[protected], but didn't get through. Asked for a different number from just dail as the number was showing incorrect. I put in a request with the call centre[protected] the tech requested me to wait for another day. I asked her to arrange for an online configuration to which she replied it wasn't possible. I called later on in on the other call centre[protected] and i was informed that an online configuration was possible. Was given a different number set up the connection then after setting up the connection i was informed i have network issue i neet to speak to the call centre. Spoke to the call centre who informed me they will send a engineer.

From the 17 of july i have been waiting for the engineer visit and everyday i spend hundreds of rupees speaking to the call centre. None have them have a clear picture of all the issues i have been through and what assistance i am waiting for every time i call i have to repeat my issue and help required. I have been repeatedly asking for a refund due to this terrible experience from each and every team member of tikona. But the only reply i get is i need to wait for the engineer, who hasn't visited not sent any sms.
I do not wish to continue my services with such an unprofessional unethical and tardy company. I have already put in a request for a different connection as i have run out of patience waiting for over a month for a service where there is no solution but only false promises. Just my humble request you to pay a complete refund of 1580 as the services very never used.
Thanking you in aniticipation