Tikona — Connection NOT Terminated and Poor Service

Address:

Chennai, Tamil Nadu

Hello Sir/Madam, I being a tikona customer of (ID: [protected]) have already requested the disconnection request on 19th-May-2015, but the connection is not yet disconnected. I am using the tikona connection from Arunodhayam Nagar, Nanmangalam, Chennai on and off since I had used for 2 months because I paid advance rental plus installation charges from march6th-2015 onwards. 1/2 the time I am not getting the internet, then login page will not show up. The technician [protected] who kept the CPE at my neighbor's home's water tank top and said we are fine. Due to office urgency and internet dependency whenever I am not getting signal i used to come to office and work and go, complaining many times to customer service. On 11-May I paid the bill Rs.704 after that there is no internet signal received and the Tikona login page itself is not coming up. For Bill payment only lot of automated emails, automated calls etc. came since I was getting little signal i thought I will pay . As your Mumbai customer team says that "YOUR AREA HAS NO FEASIBILITY" wondering then why your team technician [protected] has installed the connection at my home with poor signal. I called Tikona customer care technical department multiple times on 11th, 12th, 13th, 14th, 15th, 16th, 17th etc, lot of hours i spoke to different different persons and explained them from the scratch all these issues. on 13th the junior technician came and left saying internet is working fine to my parents and when I came at night from office there is no internet. on 15th senior technician came after I cried with customer support for long time, then they are not getting signal by keeping the CPE at different places, And I have registered so many complaints but it was not fixed. Finally they agreed from their team as they says "that there is no feasibility in your area". I disconnected this service and their customer support team says that their will Waiver the amount of non usage as i am NOT able to use it . The senior technician who came on 17th dismantled the device and he said that someone will come and collect it then waiver will be given. We cannot always leave our office and come home just for this internet repair thing every time. I have been called TWICE by the Tikona termination team just asking the same questions 1) Why are you cancelling the connections? 2) Can you transfer this to another friend? 3) We would shift the connection to new address, etc. And finally she agreed to terminate my connection ON 19TH onwards after explaining my STORY again. On 28-May-2015 when I called the billing department because on pressing 1, technical department is not able to connect saying the lines are busy. I am still surprised that my account is kept active and they raised waiver from 11-16 may only. Every time I call the customer care, they say that it will close soon in 2-3 days enough. then why the connection is not yet close. Got a automated email from customer care that the waiver amount is Rs. - an empty rupees amount. Is this the way tikona provides the service to customer? on top of that, this process is just getting worsen. They are saying some 15 day window for disconnection request. TILL NOW NO ONE CAME TO COLLECT THE CPE since 17th may as promised by senior technician. Please disconnect my internet connection as soon as possible. AGAIN NOW I CALLED CUSTOMER SERVICE TO WAIVE OFF FOR WHOLE MONTH FOR DISMANTLED CPE and the box was switched off from then as advised by your technician. GOD KNOWS WHEN WILL I GET BACK MY REFUND RS.703 AND INSTALLATION CHARGES RS.500 (how they install when there is no feasibility) AND SOMEONE will COME AND COLLECT CPE(Modem along with all accessories) by PAYING ME BACK as per customer service team. Regards Hari