[Resolved] Tikona Digital Networks Pvt. Ltd. — Cheating and mental harassment | |||||
Hi, I have subscribed 3 months tikona bbm2m500 (Customer id-[protected]) on 25 april, 2016 by making advanced payment of rs.1718/- (Payment id: 1-[protected]). Soon after making the advance payment my internet connection was frequently disconnected and speed becomes very slow. I had made several complaints regarding the same problem to the tikona customer care since very beginning of connection but did not got any satisfactory solution. They have promised through email (Dated 7th may, 2016) that one engineer will visit my place and resolve the issue but no one visited. But when i talk to the customer care representative that my plan has been changed to other plan without my permission. So, i decided that i will not continue the service after the completion of my 3 months package if the problem is not solved and regarding an email complaint had been lodged on 25th may 2016 to tikona customer care email id. I was continuing the service by shut-down the modem by several minutes or hours as per the only resolution provided by the local customer care executive who also told me during home demo that after completion of three months package i will receive an email intimation regarding the renewal of the service. But didn’t get any renewal intimation rather got an advanced bill for the period of 7th august 2016 to 6th september 2016 of amount rs.656.80 on 13th august and got repeated notice through sms and emails for the payment by 22nd august. The activity of tikona has been increased tremendously regarding the advance payment but it has not been seen in case of quality of service. Then, i made another written request on 18th august, 2016 to close the connection as i don't want to continue the service due to technical difficulties. After that customer care representative requested me to give them a chance to improve the quality of service and therefore he gave me a 5gb free data twice to monitor the problem online and told me after resolving the technical problems i can decide whether i will continue the service or not. So, as per tikona’s request i have opened the internet for 2 days (After 18th august) but found the same problems so again i requested customer care to close my connection permanently through email. During the whole bill cycle (7 th august - 6th august, 2016) i have only used 2 (Two) days as per the customer care representative's request on free data to help tikona to monitor the technical problem. Then again i talk to customer care representative mr. Aniket on 24th august and he told me over telephone that full bill has been waived off and sweta also confirmed that over telephone on 8th september (Ref:1-[protected]. On 6th september i received an email from tikona that my rental has been stopped. On 7th september i spoke to customer care representative nehal in details that and he told me that within 72 hours i will get final resolution as well as confirmation of permanent closing of tikona internet through email. After that i got another increased bill from tikona on 13th september of rs.738.25. My questions: 1. My question is that can any internet subscriber send me advance bill without sending any renewal intimation after completion of 3 months data package? 2. My second request to disconnect the service was made on 18th august and they extended the rental stop date up to 6th september-why? 3. I opened the internet only for 2 days (After my second closing request on 18th august) on 5 gb free data as per customer care representative’s request to help them to monitor the problem online and he told me that after proper resolution i can decide whether i will continue or not. I told them i don’t want to continue as no resolution provided. Then why did they send me the bill with increased amount? 4. Tikona is cheating me this way. How to get rid of this? With thanks, Biswajit Was this information helpful? | |||||
Nov 3, 2016 Complaint marked as Resolved No Resolution till date:
My problem has not been resolved yet rather they have sent me an illegal bill of Rs.756.35 through email.
They have collected the instruments from my house on 22nd October 2016 but till date didn't acknowledge the same. Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Sep 15, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Thander, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care Verified Support Oct 26, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Thander, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs. 756.25/- at the earliest. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
As per my three months data package plan which was started on 25th April, 2016, I have no outstanding bill from my end up to my last bill cycle (7th July to 6th August, 2016).
The Bill Details:(2016) which could not downloaded due to error but was showing in tikona self care bill option are,
7 May (Bill no-B[protected]Rs.801.50/-
7June (Bill no-B[protected]Rs.423.30/-
7July (Bill no-B[protected]Rs.575/-
Total amount for these three months bill is Rs.1799.80/-.but I have paid in advance for three months subscription of Rs.1718/- on 25 April 2016 and Rs.82 on 9th September 2016. So, total bill upto 6th August have been paid fully.
Kindly check your data base.I have sent you my first request on 25th May, 2016 that I will not continue the service after completion of my 3 months data package if the service quality is not improved and during this package period I observed tikona internet service was very poor.
After that I didn't renew my serive or received any renewal intimation from tikona. I was not happy with the tikona internet service . So, decided to close the service and therefore I made another written request on 18th August, 2016 to close the connection.
After that customer care representative requested me to give them a chance to improve the quality of service and therefore he gave me a 5GB free data twice to monitor the problem online and told me after resolving the technical problems I can decide whether I will continue the service or not. So, I have checked the internet for 2 days after 18th August but found the same problems so again I requested customer care to close my connection permanently through email.
I had opened the internet for two days (not two full days) after 18th August, 2016 as per the customer care representative's several request through phone calls on 5 GB free data to help tikona to monitor the technical problem.
As per mobile conversation held with customer care representative, Nehal On 7th September, 2016 I was supposed to get the disconnection confirmation by 10th September but you guys never keep your words what you promise through phone calls. I have already unplugged the cable out of my house and Nehal also instructed me to do the same.This was communicated through email also.
So, I had subscribed for three months data package and I paid full for that period (Up to 6th August) after that did not used any internet so there is no outstanding bill and which was confirmed by Sweta on 8th September, 2016 through mobile conversation. Now, kindly disconnect the service permanently.
And finally one suggestion to you guys (Customer care representatives), Sweta, Aniket, Sunil and other customer care representatives, please don't try to make the customer fool and even don't try to cheat them after all it hampers your company's reputation and brand value.
This is for your information and record please.
Good bye Tikona
Biswajit