Tikona Digital Networks Pvt Ltd — Tikona - Not responding to closing connection request

Address:

Chennai, Tamil Nadu

I had raised a request on 30th Nov 2014 (complaint # 1-[protected]) to close my Tikona broadband connection and they accepted it on 1 Dec 2014 and said that within 48 hours technical person will come and collect the instruments. At that time of closing I paid all bill and had no overdue, it was also confirmed by their customer care.After a couple of weeks no one visited and collected the instruments from me also I started receiving monthly bills from Tikona. I registered a complaint on 18 Dec 2014 (complaint # 1-[protected]) and they said within 24 hours they'll collect the instruments. But again no one showed up for nearly a month and now they had sent me another bill for January 2015.After continuous complaints (for the last 80 days) with their customer care no proper information shared instead they keep sending text msgs and calls for payment reminder. This is a new way of cheating the customer by deliberately delaying the connection closing request and sending fake bills.