Tikona Digital Networks Pvt Ltd — Tikona worst provide claiming money for poor/unprovided service

Address:

Bangalore Urban, Karnataka

Tikona Digital Networks Pvt. Ltd. 3A, 3rd Floor, 'Corpora', LBS Marg, Bhandup (West), Mumbai - 400 078 Billing Account Number:[protected] USER ID : [protected] Plan Name: ADULM2048 I have been using Tikona from Sep 2012 by paying 1500 (Device and Deposit) and until now it had been the worst Internet Service Provider I paid in my life. I was able to realise it from the start of worst week. We were facing terrible network issues, loss of service, frequent disconnects, very low broadband speed and we would have called atleast 10 times to resolve all these issue. I had been loyally paying the bills even for that poor service. At April 2013, it happened that I was almst left with no internet connection for at least 75% of the month, when i took a decision not to put up with this Tikona. We called up Tikona over phone and verbally gave them request to get this connection cancelled as i had enough of it and im not going to pay for that as i never had any actual service offered. But the Tikona people kept sending the Bills and on July month I got another email with tikona bill. Tikona is keep on agreegating the Bills for services even after my cancellation request from myself over call on May 2013 and email on start of of June 2013. I dropped an email to tikona to get the connection cancelled and also clearly stated that im not liable to bill any bills. if tikona doesnt cancel a request and doesnt provide service why an normal civilian has to pay for it? I need these company know the Consumers Importance and the need to offer good services, and this action should refrain them from taking hard earned money from people for nothing. Please help me out on this issue an restore consumer faith on the consumer rights. Reference: Customercare <[protected]@tikona.in> Jun 12 to me Dear Mr. Mano, Greetings from Tikona! This is with reference to your below mentioned complaint. We regret the inconvenience caused to you. We would like to inform that, your case has been forwarded to the technical team for necessary action on high priority. Your Docket Number is 1-[protected] . Kindly retain this for reference purpose. In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in. Thanking you and assuring you of our best services. Regards, Lalit S. Customer Care Tikona Digital Networks From: Remigious Mano [[protected]@gmail.com] Sent: Tuesday, June 11, 2013 9:30 AM To: Customercare Subject: Re: Tikona Secured Wireless Broadband Service e-Bill I have already placed in a request over call to have the tikona connection cancelled because of poor connectivity and frequent network connection issues. This has been ongoing for a while and as a result of which i have placed the request for disconnection of services. Im not liable to pay for the poor services or any outstanding charges from April and any settlements could be incurred from the deposit paid by myself and nothing more will be paid as its compensated for our loss of effort and other service loss incurred. Consider this as an official email and disconnect if not done yet Remi On Jun 10, 2013 3:36 PM, <[protected]@tikona.in> wrote: Dear Mr. REMIGIOUS MANO, Regards Remi ([protected]@gmail.com) contact Arun Moses +91 [protected] as im out of town.