[Resolved] Tikona — Disconnection Of Broadband

sachin.saini

from Haridwar, Uttarakhand

Address:	Gurgaon, Haryana, 122001
Website:	www.tikona.in

Hi, My Tikona user Id is [protected].
I have stopped using Tikona service before my billing cycle end and also requested for the disconnection for the service on 25th Sep 2016 and now rental is stopped.
I want disconnection of the Tikona service completely.
Please send the confirmation email for disconnection of the Tikona service and collect the hardware from my home as soon as possible.

Thanks,
Sachin Kumar

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May 18, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Kumar,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care.

Oct 04, 2016

Updated by sachin.saini Hi,

How much time it will take ?

Thanks,
Sachin Kumar

Oct 06, 2016

Updated by sachin.saini Now Tikona starts sending wrong bills. As my billing cycle end on 25th Sep 2016 and also I requested for the disconnection on 25 Sep 2016. I had already paid for this billing cycle. According to this I don't have any due remaining.
Below is the email they sent :

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. Kumar,

Greetings from Tikona

This is with reference (TT: 1-[protected]) to your email regarding service issue with Tikona Wi-Bro account.

Please note the following:

"With reference to your disconnection request dated 25-Sept-2016, request number
(TT: 1-[protected]) for your Tikona user id: [protected].

"Entire bill cycle is payable based on your disconnection request date or your last usage dates whichever is later.

"We have considered last billing period 26-Aug-2016 to 25-Sep-2016, post which we have stopped charging you rentals for the service.

“If you wish to use the service anytime, you can do so. You would be charged 5paise/MB (excluding tax) @ a speed of 4Mbps only when you actually use the service.

“Your current outstanding is Rs.779.03/- we request you to pay the due amount at the earliest to avoid late payment charges and any other inconvenience in future.

In order to provide prompt and immediate attention you may call us at Customer care no[protected].

You can also write to us at [protected]@tikona.in.

Please share your valuable feedback on our Forum, link given below:-
http://forum.tikona.in/posting.php?mode=post&f=55&sid=cb[protected]ac4ef61c5d5ca68d33a

Regards,
Swapnil Deore.
Customer Care
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in

Verified Support

Oct 25, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Kumar,

Greetings from Tikona.

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Oct 28, 2016

Updated by sachin.saini Hi,

I have not received any email regarding termination and Full & Final Settlement. Please send the confirmation email.

Thanks,
Sachin Kumar