Tikona — Disconnection of my services

Dear Sahil,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY2438 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona executive, I've replied via mail to your customer care email ID.

I'm willing to wait till 1st June which will mark the 15 days since my disconnection request for you to collect your equipments. I have disconnected your CPE outer and am not using your services since 26th May and hence I will not pay any money to your company as my outstanding bill is zero.

I'm posting the same here to document all the communication so that you don't back on your words as always.

I'm attaching the proof that I have no dues pending as of this date.

Dear Sahil,

This is a gentle reminder to follow-up on your concern listed on May 26, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY2438 in the subject line.

Regards,
Tikona Care

If you actually read the email sent to your email ID, you would notice that i already have sent an email today afternoon specifically with the subject "Reference number # TIKMY2438 with regards to account number..."

Dear Tikona executive,

Its been two days since I had a response from you guys. Have you, so shamelessly, given up to resolve a consumer's complaint?

Documenting the mail I sent to your appelate authority, your CEO and consumer care email address:

to: prakash.[protected]@tikona.in
cc: j.[protected]@tikona.in,
[protected]@tikona.in
date: Sun, May 31, 2015 at 6:04 PM
subject: Request for termination of account # [xxx] and collection of equipments

Dear Mr. Bajpai,

My Tikona account number is [xxx]. I have applied for disconnection of service on 17th as I'm moving out of the city. However your representatives are telling me that they cannot disconnect the service before 15 days from the date of disconnection request. Tomorrow i.e. 1st June, 15 days would be complete and I hence request you to ask your field representatives to collect your equipments from my home, and give me a receipt for the same.

I have not been using my broadband services since 26th May and the equipments are lying disconnected at my premises and hence document the fact the outstanding amount is INR 0 on my account. Request you kindly ask your representatives to do the needful tomorrow and terminate my account with immediate notice.

Thanks
Sahil

Documenting the same on the consumer complaint website.

PS: [xxx] has been replaced with the actual account number in the email

Documenting one of the many reminders sent to your company for service termination. Expect a meaningful reply from your end.

Dear Sahil,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dear Tikona executive, Kindly refer to the Service Request Number 1-[protected].

Nobody replies on your Tikona forum and your customer care executives do not take my calls, neither return the same.

Kindly advice you to look up the service request number mentioned in this message else I shall be forced to file a complaint against your company in the national consumer protection forum.