[Resolved]  Tikona — Disconnection request not processed & incorrect bills

Address:	Thane, Maharashtra, 421301
Website:	www.tikona.in

Hi,

I had requested for a disconnection of tikona serviceon september 28 2015. They mentioned that they will disconnect my connection. However, the following month, i got a bill for the october month. As everyone is aware, we pay tikona internet service bills at the beginning of the month. I called up tikona care and they acknowledged their mistake and mentioned to me that they will correct it. I also asked them to send a representative so that he can collect the device from my home. However it was not corrected in november as well. I again called up in november and they mentioned that they will correct it.In december i got a bill for 254 rs. I called them up and asked them why i have to pay them as i had paid them extra and they have to refund the money for the period from september 29th to october 7th which is the start of the new billing period. They did not correct it and they kept sending me reminders.In february, i am not sure what they did but they started charging me again for the full month. They again charged me in march as well. Finally i get a letter from their lawyers in july mentioning that i have to pay the mentioned amount or they will file a case against me. I replied back to them to clarify why i need to pay the extra money but they have not got back to me.