[Resolved]  Tikona — Fake usage meters and data deduction!

Address:	Jaipur, Rajasthan, 302012
Website:	WWW.TIKONA.IN

Hey i checked my remaining usage limit on 22nd july around 10 pm, it showed me a remaining balance of 16.5 gbs. On 23rd july (Around 7 am) i got a message from their side that i have exhausted my fair usage! That left me shell shocked!
I immediately checked my session history and it showed that there were two sessions starting from 18:41:58 on 22 july from the same ip, of the same duration! One of the two session showed usage of 1698mb and the other one of 16405mb!!!

I called the customer care immediately and one of the tikona representatives i spoke to even admitted that the data got deducted by mistake... He was was about to transfer the call to one of his seniors but then it got disconnected!

I called again and then was told to mail the details and promised a 4 hour resolution. I was also promised that the i would get a phone from one of the seniors in next hours!

More than 12 hours have passed since the last phone call but neither my issue has been resolved nor have i got any phone call.

I have wasted around 130 rupees of my phone balance in talking to this clown, they have a joke of a customer care. Its very difficult to speak to their representatives and when you do manage to get connected to them, they put the consumers on hold for 5-10 minutes!

User id: [protected]