Tikona — For last 2 weeks i am requesting tikona to disconnect my account and refund the money. But no body is responding | |||||
Remainder Mail To The MD Tikona Service Dear Sir You can see my below 2 mails and my ref. of several reminders to your Call center and technical support team. from 8th Feb.2016 i am not able use this internet service.So i decided to disconnect this service for ever 1 week before. But for last 1 week i am calling to call center and requesting them to close my account and refund applicable amount. But every time call center person insist me " that we will close your issue within 24/48 hours.But nobody listen to me and give proper response. Yesterday i called call center one lady and told her to close the account but she pretended that she is not hearing my voice, while she told me to wait for some times and also thanked. But finally she disconnect my call and kept on saying mr. naresh we are not hearing you and disconnecting your call.I do not know her name but it was appox. 3.35 pm yesterday . after that i tried to connect her and your auto system tried to transfer my call to same executive but she connected it in some different mode.And i did not get any response. why i do not know. As per my below mail there is your one service engineer in ghaziabad local area, name Arun( [protected]), i called him 40 times, 3 times he picked . then i requested him to at least see the issue but he did not came. At the time of connection he collected 2000 rs. and responded every time. Finally i request you to please support me in this regard and close my account and refund applicable balance amount. FYI, my connection was started on 16th Jan.16, but from 8th Feb. to till date i have not accessed this service. you can check my records too. 4 time complaint no. details are also attached here for your ref. Now hope for favorable reply from your end. With Regards Naresh Giri [protected] Connection no.: [protected] Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Giri,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
I also received bad response from tikona see my complaint.
Sir,
I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.
I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.
There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.
Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.
I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.
My Account Tikona A/C [protected] (Delhi).
We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.
I would like consumer court look into the issue and resolve.
Thanks
Sir,
I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.
I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.
There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.
Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.
I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.
My Account Tikona A/C [protected] (Delhi).
We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.
I would like consumer court look into the issue and resolve.
Thanks
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Feb 21, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care