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Tikona Digital Networks

Tikona — Forcing me to pay for Next 6 Months, Account has been terminated

Address:Mumbai City, Maharashtra

USER ID: [protected] DATA PLAN : ADULH300K Plan Duration: 07-Nov-2013 to 25-Apr-2014 Payment: 3000.00 (on 07-Nov-2013) Last Used: 23rd March 2014 (Moved Bangalore-KA) April 1st week I called customer care for transfer the connection to Bangalore, but due to some issue didn’t happened on same call I have requested for disconnection then (Don’t have any ticket number), as per his/her communication account automatically deactivate on 25th April-2014 (I have paid amount till that date). After that there is no communication. May 27th 2014 received mail for overdue amount (for next 6 Months), Then I have sent mail for clarification, and based on communication again I have requested for disconnection on 30th May 2014 and on 13th June account is terminated, with note have to submit modem within 7 days. I have called the executive mobile number provided in mail and sent message with full address to collect the modem but till now nobody has visited the place, may after week they will add 1500 Rs also for these modem. And also requesting for address so I can courier the Modems but team is not providing the same. And as I am not using connection and requested for disconnection is done then why I will Pay amount for Next 6 months. And if they don’t want to collect modems the I am not responsible for the same. Thanks Amit K
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Comments

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed June 25, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Reply
Hi Tikona Team,

As communicated I have requested this connection only for 6 months and same confirmed to executive before taking connection, because I have decided move to Bangalore before taking connection (I can show evidence offer latter). So why the account is auto renewed if I didn't request for the same.

I am getting mails everyday for Payment, and now its impacting my work and giving mental harassment. Please solve the issue ASAP. I Can pay for one Month (2th April to 25 May 2014) extra not more then that as i officially you have logged my disconnection compliant on 25th May.

Thanks
Amit K
Reply
Hi Team,

I have received "DEMAND NOTICE" email, Please provide the resolution ASAP, As I have requested connection only for 6 months then why it was renew. I am ready to pay for one month.

Thanks
Amit K
[protected]
Reply
Hi Team,

Any update on this complain?

Thanks
Amit K
Reply
Dear Mr. Khare,

Greetings from Tikona.

With regards to your concern, we would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will revert accordingly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Reply
Hi Tikona Team,

For CPE recovery I have called your executive so many time and share the address but no one is coming to collect, and provide full and final calculation appropriately( Max 1 to 1 1/2 Months Charge from 25th April to Account Termination)

Thanks
Amit K
Reply
Hi Tikona team,

Any update, Have you collect CPE modems and pls share the final calculation.

Tahnks
Amit K
Reply

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