[Resolved]  Tikona — Fraud and Cheater

Address:Bangalore, Karnataka

Never ever Take Tikona Connection. I took tkona connection just before 12 days and at the time of Demo the speed was perfect 2 Mbps but once the Tikona Guy Left and after few hours the speed was max 250 kbps and a lot of disconnection problem and from that time started giving complain on 1st day they said their is some problem in the Server and the next day they told their is some problem with the out door unit and after 4 days they send a technical person and he changed the outdoor unit and for some time like 2-3 hours the net was working fine again after 5 hour the net stopped working so I complained them again and Some one from their Advance Technical team came to check the Net and told me that we can't give connection to this area so please return the connection and when I called the Customer Care team they told yes you need to disconnect and as for tokona Rule I gave them two months advance and 500 rupees Installation Change and Now they are saying you need to give the 1st months bill and also we are going to refund the Installation Charge so I told it is ur problem and you are Disconnecting the net from your side but they are not hearing anything and also they Disconnect the Internet just after 12 Days and still I didn't get any mail from them that How much I am going to get and when they are giving me so Please try to avoid Tikona, Local Internet providers are also far better then these Tikona guys.
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Complaint marked as Resolved 
I got my money back, Thanks to Mouthshut but didn't get anything using Consumer Complaint. The Amount is 2112 and the cheque is already cleared
Tikona Digital Networks customer support has been notified about the posted complaint.
Sep 18, 2014
Updated by shubham556
My ID Is: ID: [protected]

They disconnected the Internet on 16th September and still I didn't get any settlement mail from day and everyday They are saying you will get it tomorrow and because of my office work I am going to leave the City for 15-20 days and no one from tokona didn't come to collect the equippments it is a hell of service from Tikona and I am just waiting for the Settlement details from last two days.
Sep 20, 2014
Updated by shubham556
Today I got the Full and Final Amount as I already written I gave two months rent at the time of Booking + 500 Installation Charge for 2 Mbps 50 GB Plan Due to some problem in their end they requested me to Disconnect The Internet after using only for 10 days and 15 GB of Data now as for their full and Final they are not giving me anything when the hell I will get my refund Details and also they gave me two nos to contact their person to ask him to collect the equipments but both nos are Wrong .

[protected]/[protected] SLN: Praveen

Sep 29, 2014
Updated by shubham556
Today I got a mail from Tikona which is only 1550 but as I already wrote earlier I paid 2583 which consists two months rent with Tax plus 500 installation charge so my monthly charge is 1041 rupees for 50 GB so around 21 rupees per GB and because of Tikona's problem I was able to use inly 15 GB so the cost should be 15 * 21=315 and as per Tikona's term n condition they said they will not refund the Installation charge and I am ok with that but not happy because they disconnected the connection because of their issue still no problem as per them they should deduct
total amnt 2583 - installation 500 - usage 315= 1768 which I should get but they returned me only 1550.80 I just want to ask what the hell is this can you tell me? Hey tikona r u listening.
Oct 01, 2014
Updated by shubham556
Now I am happy with Tikona but still waiting for the confirmation I got a call from Tikona and they said they will return me 2000 rupees but didn't get any mail from them just waiting for the mail after that if they will send me the Cheque within 20 days I will say ok Tikona is somehow good but still I can't say anything without getting the Cheque but still I will say it was very late.
Oct 06, 2014
Updated by shubham556
Thanks to tikona today I got the Email with refund details which is Rs. 2112/ as for the mail they already sent me the check I will confirm once I will get the cheque.
Complaint comments 

Comments

Dear Shubham,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE1813 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
PFA: My Receipt and Speed details of My 2 MBPS Connection...

Dear Shubham,

Greetings from Tikona.

Please be assured that your concern listed Sept 17, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
It is already more then 72 hours and this is how you serve your customers... Poor service Poor Customer Care...

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