[Resolved]  Tikona — Fraud billing and unethical customer service

Address:

Bangalore, Karnataka

Dear Tikona Customer Service/Legal Team, This is with reference to the mail I received for collection of dues amount on 28th November 2013. I am not sure how Tikona has come up with due amount as I had sent a disconnection request on November 25th as I shifted house. Moreover, I had paid an advance amount till next month. I want to make below points in regards to this issue: 1. I sent a mail to Tikona customer care for disconnection of my broadband connection on 25th November as I was shifting to a new location. Please see the mail below. I had paid the bill in advance till 7th December 2012. 2. On a follow up call from Tikona, I was convinced that my internet services will be re-installed in my new address and I was asked to pay the bill in advance till 7th of January. I obliged and paid the bill till 7th January. Note that I had sent my new address details for re-installation when I agreed to continue the service in my new address. 3. I shifted to new location in mid of December 2012 and called up Tikona customer care to re-install the service. Soon I learnt that they do not have their service reach in my new address. Hence I asked them to refund my money back. I was not given any assurance that I will get my money back for the period when I didn't use the service. So I secured the modem with me till I get my money back. Having said that, I assure that I can return the modem back to Tikona as it is of no use to me. I had just kept it with me for an assurance that I will get my money back. However, instead of giving my money back I am getting a legal notice!!! What kind of ethics this company follows??? Please explain! Sushanta Meher