[Resolved]  Tikona — Generating bills after closing the connection

Address:Pune, Maharashtra, 41107

I subscribed tikona service on 11th June 2016 and did payment on 12th June, check below
BAN :
[protected]
Payment Amount (Rs Ps):
2501
Payment Date :
[protected]
Payment ID :
1-[protected]
Transaction ID* :
[protected]TPC[protected]
Payment status :
SUCCESS
which included 3 months charge :

1. 12th June - 12th July
2. 12th July - 12th August
3. 12th August - 12th September

Then I got a due date reminder on 20th sept from tikona

Payment of your Tikona Broadband bill of Rs. 910.67 is Due on 22nd September 2016.

and I paid for 12th sept to 12th oct

BAN :
[protected]
Payment Amount (Rs Ps):
910.67
Payment Date :
[protected]
Payment ID :
1-[protected]
Transaction ID* :
[protected]PAYU[protected]
Payment status :
SUCCESS
Till here I did not get any bill generation mail in description.

I mailed to tikona for unsubscribe service on 12th Oct and got mail from them on 14th Oct with attached bill showing that it was generated on 7th Oct.

My plan ends on 12th of every month, then how did the bill got generated on 7th Oct, secondly if bill got generated on 7th Oct then why did I got notification on 14th Oct, 2 days after I requested to unsubscribe my services.
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Jan 10, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Tripathi,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
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