[Resolved]  Tikona — Getting threatening calls from company

Address:411048
Website:www.tikona.in

Hi,
My registered tikona account number is [protected] and i am not satisfied with the kind of service provided by your company. following is the reason of my loss in faith in tikona.

I had used your tikona broadband service for over a year and had never missed to make any bill payment on time (except for the first payment as i was not aware of the billing cycle which i paid with the late fees). there were some technical glitches in the first 2-3 months to which, when i asked the customer care they told me that - “once in a month 2-3 days you are bound to face technical issues”. i agreed to it, as it is part and parcel of the service industry. but somewhere in the months of june - sept 2015, i had faced a severe internet issue which changed the way i felt about tikona.

1.in june and july for more than half of the month, my internet service was down. i was regularly making calls to tikona complaint number to make my complaints and many a times, i was told that they had sent the technical guy home and he had fixed the issue. when i enquired at home, no one had come up. this non availability of internet issue spanned till the month of september.

A. also, they said there is issue in my service line at home so it’s not a fault from the server side. (i am also a technical person working in it industry who has basic trouble shooting knowledge) i told them the system is working fine at my end, but they said no. for this i personally had to take leaves from my office and wait for the technical guy to come up. once the technical guy comes over they check and say nothing is wrong at my end, server is not working. this happened 3-4 times over a course of 2-3 weeks.

B. after this i called your customer care, they said now we will check from our server end and i was asked to keep my dp (the small white connector which connects the tikona box and my router) on overnight. this also happened over 4-5 times

C. one day finally, i took off from work and went to your pune branch office (in viman nagar) and there also the situation was not friendly. i had a word with someone who introduced himself as the field force head (who manages the technical people on field) wasted my 2 hours and told that the technical guy would be at my home by 1:45 pm. i ran back home so as to not miss the visit but alas, the guy never turned up. he never answered the call and once when he answered the call by 6 or 7 in the evening, he said he would come on monday.

D.in the meanwhile, the net used to work for like 2 days and die for like a week or more. so, it was very difficult for me to use the connection and keep calling you guys again and again. i literally used to call your customer care every alternate day and talk to them for like 30-40 minutes. this hampered my time management and also my telephone bills because your toll free number had stopped working by then and we had to call you on a number which was chargeable 2 rupees/minute.

E. by the time the issue was resolved, it was september and i had asked for the bill waive off also. even for this; your team made me feel like they are doing a favor on me. for the month of june i was given 50 rupees waive off (net was out for 20 days). i asked the customer care to allow me to talk to the “waive off” team and i was told that, the “waive off” team does not talk to anyone. i had put up a series of complaints and requests for the proper waive off to be considered. and on and off i was informed to pay some amount or the other as settlement amount. finally, they called me and asked me to pay some amount as the final amount as the clearing of all the pending bills from june to sept which i paid.

F. even after that, i used to get continuous sms from your team to pay my pending bills and to ignore if the bills are paid. the sms which were sent to me did not have the exact amount of the payment mentioned. one sms would come with 900 rupees to be paid and next day as sms would come of 1180 rupees payment. the information given to me as a customer via sms from your team was also not reliable.

After all this hardship and mishap, i used the internet connection till may 2016 and the connection got disconnected from your side. when i called and asked the customer care, they said my sept 2015 bill was pending. this made me feel very bad and upset about everything. i requested them to check waive offs and all. i had a talk with 3 customer care executives in a row for about 2 hours and explained the same thing to all the people over and over again. but in all the 3 cases the information provided to me by the 3 members was inconsistent. one of the members told me my very first bill was never paid by me. one of them told me bill for the month of november was not paid. one told me, my waive off request was never logged in, so i am supposed to pay all the bills.

Coming to the point, at the end of this call i told the team i am not paying the bills as i have already paid everything and please close my connection.
From last 2 months, i am receiving threatening calls from your department. one day a female called me and told me to pay the bill or she will send me a legal notice and i will have to pay double the bill amount. even without proper conversation, she just told this much to me after asking my name and then disconnected the call.

Again today (24th july 2016), i received a call from your company from number[protected]. a guy claimed to be talking to me from your legal department. first of all, the atmosphere and the sound which i was able to hear from the other side did not make me believe that he was not who he designated himself as.instead i think it was a call center. his voice was completely breaking and he told me that i should either pay the money or i will get a legal notice by tomorrow and he told me that if i don’t want to pay the bill, tell that as well. to this i told him - i had a word with your team before also. he interrupted me here and told that –“mantri ji se baat karna hai toh bhi karlo lekin payment karne walo ho ya nahi ha ya na mein jawab do”. to this sentence of his, i replied when your mantra ji gets free call me and that time we can talk. he replied to this as “mera baap hi mantra hai” and i disconnected the call.
He called me again and told me - “phone kyu rak diya, sharm aari kya baat karne mein, aukaat nahi hai kya baat karne ke”. and in the end he told me “4-5 log ko bhejta hu aur teku pakadke liaege” and he disconnected the call.


This came to me as a shock, how can a person from a legal department talk in this sort of language. does your office teach/train people to talk like this to a customer? is this, what tikona refers to as professional behavior?

This does not mark the end, after this your team sent me an sms from number [protected], which said (typed as received)– we are tried to calling u i[censored] not receive our tikona call u r case going to legal department so. last date 24th. july 2016 pick up the call
I replied to this – d guy who called me was speaking very rude…. i answered d call… please chek ur call records.

I have already paid your bills and now still your team is mentally harassing me and threatening me. all i always wanted to have a proper resolution to my problem which i never got and on top of that, i am still facing harassment from your company. i never asked for the compensation of the amount i spent on calling your department again and again, or for electricity bills of the nights when i was asked to keep the dp on but there were no results. neither am i asking for the payments of the days i took leave from office to attend your technical guys nor am i asking for the compensation of the amount which i spent on my mobile data because my tikona internet was not working.

All, i am saying is that i have made all the payments and i am not interested in using your connection. so, can you please look into this and make sure that such calls or activities are not repeated from your company again.

Yours faithfully,
A concerned tikona customer
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Aug 27, 2016
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Heroli,

Greetings from Tikona.

Please be assured that your concern listed July 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Verified Support
Jul 27, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Heroli,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona care.
Verified Support
Oct 13, 2016
Tikona Digital Networks Customer Care's response
Dear Mr. Heroli,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 1, 523.42/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
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